Returns and Cancellations

Thank you for your purchase, we hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.


All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Dr. Ann Schiebert
Attn: Returns
1425 S Main St
Walnut Creek, CA 94596

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process your return or exchange within at least thirty (30) days from the receipt of your item. We will notify you by email when your return has been processed.


For defective or damaged products, please contact us at to arrange a refund or exchange.

Order Cancellation

Orders can be cancelled at any time before the order is completed online. Otherwise, contact us by email to cancel your order before it is shipped.


If you have any questions concerning our return policy, please contact us at